HELP & SUPPORT
PaceOut Support Center
Have questions or need assistance setting up PaceOut? We're here to help.
Direct Support Email
For technical help, subscription questions, or device setup assistance, reach our team directly at:
support@getpaceout.comApple In-App Purchases
All PaceOut subscriptions are managed directly through Apple iOS Settings on your device:
How to manage subscriptionShare Your Feedback
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Frequently Asked Questions
How do I connect my child's device?
1. Create the child Pace Plan on the parent device.
2. Open PaceOut on the child device and choose Child.
3. Scan the secure family invite QR code shown on the parent device.
4. Accept the iCloud share and complete Screen Time setup on the child device.
2. Open PaceOut on the child device and choose Child.
3. Scan the secure family invite QR code shown on the parent device.
4. Accept the iCloud share and complete Screen Time setup on the child device.
What is the difference between Free and Premium?
The Free plan includes 1 child profile, daily allowance pacing, category selection, and bedtime wind-down windows. PaceOut Premium is an optional annual subscription that unlocks up to 5 child profiles, Remote Pause & Add Time (+15 min, updates when devices sync), 7-day pace history and daily summaries, split bedtimes, scheduled pause plans, Apple Watch complications, and Siri Shortcuts. Apple shows current local pricing and any eligible introductory offer before purchase.
How do I cancel my subscription?
All PaceOut subscriptions are managed directly by Apple. To cancel or change your plan, open iOS Settings > tap your Apple ID name > tap Subscriptions > select PaceOut and tap Cancel Subscription.
Is my child's browsing history recorded?
No. PaceOut relies on Apple's official Family Controls framework to pace broad categories (Games, Social, Video, Messaging). Specific app titles, messages, and browsing history remain private on the child's device.